Shipping policy

Shipping is FREE on all orders over $100* in one transaction store-wide to anywhere in Australia, otherwise there is a $15 shipping charge for all other orders. All of our orders are sent fast so you receive your gear as quickly as possible!

*Excluding bulky items all softboards, surfboards, SUP's and Free Standing Racks

Bulky Items



Delivery times are as follows:

Eastern States: 2-3 business days from shipping date.

W.A and remote areas: approx. 5 business days from shipping date.

We use Star Track Express and AusPost for our deliveries. Some orders may be shipped using Australia Post. We aim to ship orders between 1-3 days from when the order is placed depending on stock availability. We’ll let you know if there’s any delay.

Please use a 9am-5pm street or business delivery address rather than a PO Box for boardcovers, luggage and other large items.

All deliveries are dispatched by default 'Authority to Leave - no signature required'.

If you are not comfortable leaving your package unattended, please enter instructions in the 'Order Note' section. If Star Track attempts to deliver and no one is available to sign for the delivery and there are no delivery instructions, Star Track will leave a card notify you that the parcel has been taken back to the nearest depot, you are then required to, and responsible for the collecting of the order.

You can nominate somewhere for our courier to leave the package (eg. back veranda) these details should be entered at Cart in the shipping section 'Order Note'. 

NOTE: we cannot take responsibility for lost or stolen goods.


You can track your order’s status with our courier online. Click here to track your order



We cannot ship internationally.

Please check out the Contact Us page for a list of other countries and their contact details (scroll down when on page to see all our global contacts)

Note: Product availability is different from country to country.