Warranty & Returns Policy

BOARDCOVERS

This product is guaranteed against faulty workmanship or defective materials for a period of 12 months from date of purchase (excluding APEX, HYPA and COR_X). Proof of purchase with receipt must be provided. Ocean and Earth will repair or replace your product after inspection and consideration towards your claim. The warranty does not cover normal wear and tear or abuse, damage cause by sharp objects or damage caused by dragging board covers and not carrying correctly.

Ocean and Earth provides a lifetime warranty on the Apex, Hypa and Cor_X surfboard covers. This warranty is valid for the product’s lifecycle. The warranty covers exclusively defects in materials and workmanship. It does not cover damage due to use or normal wear and tear. The decision on whether a product falls under the warranty is at the sole discretion of Ocean and Earth. This decision will be based on objective criteria, such as the condition of the product and the date of purchase.

TAILPADS

This product is guaranteed against faulty workmanship or defective materials for a period of 12 months from date of purchase. Proof of purchase with receipt must be provided. Ocean and Earth will repair or replace your product after inspection and consideration towards your claim . The warranty does not cover normal wear and tear or abuse , damage that may be caused by incorrect installation .

BAGS / BACKPACKS

RAX / TIE-DOWNS / STORAGE RACKS

This product is guaranteed against faulty workmanship or defective materials for a period of 3 months from date of purchase. Proof of purchase with receipt must be provided. Ocean and Earth will repair or replace your product after inspection and consideration towards your claim. The warranty does not cover normal wear and tear or abuse , damage that may be caused by incorrect installation . Ocean and Earth or the seller will not be responsible or liable to warrant any damage to any person, persons or property as the Ocean and Earth or seller cannot be liable or responsible for the installation of this product.

SOFTBOARDS / SURFBOARDS

ALL FAULTY AND CHANGE OF MIND RETURNS MUST INCLUDE THE FOLLOWING:
• Copy of proof of purchase from www.oceanandearth.com.au
• Return authorisation number (RAN) issued by Ocean and Earth
• A brief written description of the reason for your return

FAULTY OR DAMAGED ITEM PROCEDURE POLICY

If you have received a damaged or defective item from us, please contact us immediately by email at customerservice@oceanearth.com with a brief description of the item’s problem and your invoice number. We will issue you a return authorisation number (RAN) and supply you with the return address details. Please follow the simple return procedure and we will arrange an immediate exchange of product, repair or refund. Exchange can only be made where appropriate and if item is available. Repair will be made by Ocean and Earth if required, and we will cover the cost of repairing the item if faulty. The delivery of the repaired or exchanged item back to the buyer will be covered by Ocean and Earth. If a product is unavailable, a full refund will be issued on receipt of product in same manner as payment was made. Email us at customerservice@oceanearth.com if required

SWIMWEAR

Swimwear can be returned if it is unworn, and in its original condition with all tags and protection stickers attached. Please note that all swimwear that is sold in a set must be returned in a set. We recommend trying on swimwear over underwear as soiled items will not be accepted for return and will be returned to you at your own expense.

FAULTY OR DAMAGED ITEM PROCEDURE POLICY

CHANGE OF MIND PROCEDURE POLICY

If for any reason you are not completely satisfied with your purchase we will give you a seven day money-back guarantee from the time you receive the goods. Please email us at customerservice@oceanearth.com within that time if you are not satisfied with your purchase so that we can resolve any problems. We will issue you a return authorisation number (RAN) and supply you with the return address details. This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition with original packaging including dust protector bags and swing tickets. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit; therefore, we advise you take out shipment registration of insurance with your postal carrier. Ocean and Earth will not be responsible for parcels lost or damaged in return transit. We reserve the right to refuse an exchange or refund and return the items to you without notification, if your return does not comply with our policy. A refund for change of mind will not include the costs incurred by Ocean and Earth for the original delivery charges to the original address provided by the buyer. All refunds will only be exchanged to the purchasing cardholder. Refunds, exchanges or credits will not be accepted under any condition if you fail to meet our above policy procedures, due to a faulty item or change of mind. For all further enquiries please contact us at customerservice@oceanearth.com